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What is Beacon Journal Digital?
Beacon Journal Digital (BJD) is the electronic version of the Akron
Beacon Journal, a daily newspaper that serves a five county area in Northeast
Ohio. BJD is an exact replica of the printed version of the Akron Beacon
Journal, featuring news, business, sports, health, classified advertising and
more. Click here to see a sample of BJD.
Why Beacon Journal Digital?
In addition to enjoying the full content of the Ohio’s best
newspaper, BJD gives you special features that are only available through the
digital delivery of the daily newspaper. You no longer need to wait for your
carrier; BJD is delivered to you by e-mail at 4:00 a.m. each day. On the road?
Download the paper to your laptop, and read it when you have time. Away from
your home? BJD can be accessed from anywhere in the world with internet access.
Looking for something specific? Just type in the search word, and BJD will take
you to everything on the topic in that day’s edition! Take a tour or try out
BJD now! A free sample is only a click away!
Where do I get Started to use Beacon Journal Digital?
This document shows you all
the basics you need to know to get started using BJD.
Subscribing Questions
What is a BJD account, why do I need to create
a BJD account?
I try to sign up for BJD and am
told that someone has already taken the same e-mail address I requested.
What has happened, and what should I do?
I subscribed (sampled) BJD before,
how do I resubscribe now?
I am a sample subscriber and
received a message that my trial subscription has expired. How do I continue to
get Beacon Journal Digital?
In the subscribe page, I am asked
to choose between ‘returning BJD customer’ and ‘new customer’. How should I
choose?
I was told that an activation
e-mail has been sent to my inbox, but I have not received it. What has
happened, and what should I do?
When I click the link in the
activation e-mail, the login page shows up, why?
How do I pay for Beacon Journal
Digital?
Is paying by credit card safe?
What is security ID of a
credit card?
Log in Questions
Why is my password not recognized?
Log in page shows up when I try
to access a page, why?
Can I change my e-mail address?
What does the checkbox “Remember
my e-mail on this computer” do?
I am told that my subscription
has been stopped/suspended. What has happended and what should I do?
How to use Beacon Journal Digital
How can I read the paper offline?
How do I search Beacon Journal
Digital?
What is the difference between
searching online and searching offline using Acrobat’s built in search?
What does “default section” mean?
How can I change my default section?
How can I jump to a section I
want?
How do I read BJD on Ipad?
Web and Browser
What is cookie? Why do I need to allow cookie from
BJD site? How do I change my browser settings to allow cookie from BJD site?
Are there any hardware or software requirements for
Beacon Journal Digital?
When I am viewing Beacon Journal
Digital, each page takes forever to load. Why is that?
I have Adobe® Acrobat® Reader™
installed, yet when I try to view Beacon Journal Digital I receive an error
message telling me that I have “started to download a file of type
application/pdf” with options as to what to do with it. Why?
I have Adobe® Acrobat® Reader™
installed, but the Beacon Journal Digital pages download to my desktop. What am
I doing wrong?
Why do I get the error “A2.pdf
not found” when I click on a link or try to go to the next page?
Does Beacon Journal Digital work
with WebTV®/MSN® TV?
Adobe® Acrobat® and Document Navigation
I received a message telling me that I need Adobe®
Acrobat® Reader™. What is it, and where can I get it?
I have Adobe® Acrobat® Reader™
installed, but the Beacon Journal Digital pages download to my desktop. What am
I doing wrong?
What do the buttons on the Adobe®
Acrobat® Reader™ toolbar do and how can I change them?
What do the arrows at the top and
bottom of each page do?
How do I zoom-out?
Can I print out a page?
Can I print out one day’s
edition?
Can I print out just a selected
part of a page?
Can I cut-and-paste a story from
Beacon Journal Digital?
What are the green and black
boxes highlighting some text for?
How can I find the obituaries for
my town within Beacon Journal Digital?
The text is a gray box or is too
small to read. What do I do?
Subscribing Questions
What is a BJD account, why do I need to create
a BJD account?
The first time you sign up for BJD, you will
be asked to create an account. This account will help us verify your identity
and more, it will help us serve you better. Opening an account will even allow
you to tell us which section of the newspaper you want ‘opened’. (If you are a
returning BJD customer, the system will recognize you and the subscription
process will be shorter.)
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I try to sign up for BJD and am told that
someone has already taken the same e-mail address I requested. What has
happened, and what should I do?
If you subscribed to (or sampled) BJD before, your information has
already been entered in our database. You can use the e-mail address you had
before. If you forgot your password, click here, and your password will be
delivered to your e-mail inbox right away.
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I subscribed (sampled) BJD before, how do I
resubscribe now?
Go to the subscribe page, click “I am a returning BJD customer” and
follow the instructions.
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I am a sample subscriber and received a message
that my trial subscription has expired. How do I continue to get Beacon Journal
Digital?
When your sample period is over, you must become a subscriber to
continue to receive BJD. The cost is only $8.95 per month, and it is
automatically debited from your credit card. The sign-up process only takes a
minute!
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In the subscribe page, I am asked to choose
between ‘returning BJD customer’ and ‘new BJD customer’. How should I choose?
If you subcribed to (sampled) BJD before, your information is still
in our system, so choose “returning BJD customer”. If this is your first time
subscribing to BJD, click “new customer”.
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I was told that an activation e-mail has been
sent to my inbox, but I have not received it. What has happened, and what
should I do?
The activation e-mail is sent to you automatically after you sign
up. It’s possible that some Internet Service Providers or your firewall
software may treat the auto-generated e-mail as a spam e-mail and block it. If
you are a hotmail user, please check your junk mail folder. For other users,
please check your similar folder. If you still can’t get the activation email,
we suggest that you try using another e-mail account, such as a yahoo e-mail
account and try again. You can also call our customer service during the
hours of 6 a.m. to 6 p.m. Monday through Friday and 6 a.m. to noon Saturday and
Sunday U.S. Eastern Standard Time, or e-mail us at
circservice@thebeaconjournal.com . and
we will help you activate your account.
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When I click the link in the activation e-mail,
the login page shows up, why?
To prevent other people from activating your account, every one
needs to be authenticated to activate his/her account.
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How do I pay for Beacon Journal Digital?
The monthly cost of only $8.95 will be automatically debited from
your credit card. At present we only accept credit card payment for Beacon
Journal Digital.
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Is paying by credit card safe?
Our site is a secure site. Our server uses a Secure Socket Layer
(SSL) technology that automatically steps up to 128-bit encryption (the
strongest encryption available) to keep your credit card information safe. This
means that our security channel will extend 128-bit encryption to you, even if
you use browsers (IE 4.X or Netscape 4.06 and later) limited to 40-bit or
56-bit encryption capabilities.
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What is security ID of a credit card?
The security ID is used to verify that you have possession of the
credit card you are attempting to use. For American Express customers, the
security ID is a 4-digit, non-embossed number printed above your account number
on the face of your card. For Visa, MasterCard or Discover Card customers, the
Card ID is a 3-digit number that is printed on the signature strip after the
last four digits of your account number on the back of your card.
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Log in Questions
Why is my password not recognized?
Passwords are case sensitive. Please make sure you are using the
correct case, either upper or lower depending on how you originally set up your
password. Many times the caps lock key is to blame. If all else fails, please
click here, and we’ll e-mail your password to you.
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Log in page shows up when I try
to access a page, why?
If you have not been authenticated and are trying to access a page
that is only available to authenticated user, the log in page will show up.
This could happen when you are away from our site for awhile, and your session
is out. Just log in again, and you should be able to see the page. If you are
still having the same problem, please call our customer service during the
hours of 6 a.m. to 6 p.m. Monday through Friday and 6 a.m. to noon Saturday and
Sunday U.S. Eastern Standard Time, or e-mail us at
circservice@thebeaconjournal.com.
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Can I change my e-mail address?
Yes, just log in with your current sign on, click “My Account” on
the upper right corner, change your e-mail address and click “Update” button.
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What does the checkbox “Remember
my e-mail on this computer” do?
Check the box if you would like to have the web browser remember
your e-mail address on the computer. This will prevent you from having to enter
it everytime you log in. Please note that we use a cookie* to store your e-mail
address. This requires that you have cookies enabled in your web browser in
order to work. A cookie is a text file that a web server places on your hard
drive. A cookie CANNOT be used to run programs or deliver viruses to your
computer. Your password is NOT stored for security reasons. For more
information on cookies, please go to the World Wide Web Consortium site at
http://www.w3.org/.
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I am told that my subscription
has been stopped/suspended. What has happended and what should I do?
There could be a few different reasons for these changes. Most of
them are credit card expiration date related or credit card declines. Please
call our customer service during the hours of 6 a.m. to 6 p.m. Monday through
Friday and 6 a.m. to noon Saturday and Sunday U.S. Eastern Time, or e-mail us
at
circservice@thebeaconjournal.com .
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How to use Beacon Journal Digital
How can I read the paper offline?
After log in, you will see a calendar page. There is a download icon  in
each calendar cell of the recent eight days. Click the icon, and a dialog will
show up asking you what you want to do with the file. Click “Save”, and choose
a location to save the paper. Later on, navigate to the location, and click the
file you have saved.
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How do I search Beacon Journal
Digital?
To search an edition: You can search the current
edition of the paper by clicking the red “Search Edition” icon at the top and
bottom of each page of the paper. Clicking on this icon will prompt you for a
search keyword. Enter a search keyword and hit return. A page will be displayed
showing your search results. Click on the result links to display the results
within each page.
To search a page:You can search for text within the page you
are viewing by using the Acrobat Find tool.
To search a downloaded edition:Use the acrobat find tool
(binocular icon) to search all the pages of the downloaded edition.
To search a back edition: On the home page, click the search
“Search Archive” link to take you to the Archive Search Page. Click the “Select
Archives” button to select the archives you wish to search. A calendar Page
will be displayed as a popup. After selecting the dates you wish to search,
click the “Submit Selection” button to return to the search page and enter your
search words. To search all of the digital archives, click the “Select All
Archives” button and enter your search words.
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What is the difference between
searching online and searching offline using Acrobat’s built in search?
BJD uses PDF format for all the papers. Acrobat Reader, the software
that you use to read PDF documents, has a built in search function that allows
you to search the current PDF document. For BJD papers that allow you to view
offline, one edition is a single PDF file. So you can use Acrobat’s built in
search function to search today’s edition. When you view BJD online, you use a
slightly different BJD version. In this version, each edition is decomposed to
smaller PDF documents to improve online performance. If you use Acrobat’s built
in search, you will only be able to search within that page instead of the
whole edition.
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What does “default section” mean? How can I
change my default section?
Default section is the section that will be brought up when you
click a date in the calendar. To change your default section, go to My Account
after log in, choose the section from the dropdown list and click “update”.
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How can I jump to a section I want?
If the paper has been brought up, click the bookmark icon 
on the upper or lower corner of the right side of the paper. If you view
the paper offline, you can also use the bookmark in the left pane. On the
single file downloaded edition, you can either use the bookmark icon, or open
the bookmark tab within Acrobat Reader.
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How do I read BJD on Ipad?
To read the BJD on an Ipad, we recommend that you install a third party application called GoodReader. GoodReader allows you to download and unzip zip files either from a web site or from an email attachment. It is available for download from the Apple store for a small fee. After installation, browse to our site using GoodReader's built in browser. Click the arrow button on the calendar page after you log in. You will be prompted to save the file. GoodReader will automatically unzip the file for you after the file is downloaded.
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Web and Browser
What is cookie? Why do I need to allow cookie from
BJD site? How do I change my browser settings to allow cookie from BJD site ?
HTTP protocol used for the Web is inherently stateless. There is no
built-in way for a server to know that any two requests are part of the same
user session. A cookie is a piece of information sent by a Web server to a
user's browser. The browser saves the information, and sends it back to the Web
server whenever the browser returns to the Web site. After you sign on to BJD,
our Web server sends out a cookie to your browser which includes your
authentication status. If your browser blocks the cookie, the server will not
know that you have been authenticated and will redirect you to sign in page
again when you try to retrieve a secured page later. Most of the newer version
browsers can be configured to allow cookies of a certain site.
GetNetWise.com site has very detailed instructions on how to control
the cookie settings of most common browsers. You can also find
information in the help menu of your browser.
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Are there any hardware or software requirements for
Beacon Journal Digital?
We strongly recommend high-speed Internet access, such as cable
modem, DSL, T1, T3 or Frame-Relay. The faster your connection, the faster your
downloads. Modern web browsers require a significant amount of memory (RAM). We
recommend at least 128MB of installed RAM and a processor speed of at least
233Mhz. To avoid excessive scrolling and panning, we suggest a screen
resolution of 1024 by 768 on a 17-inch monitor. The subscription sign-up
process requires a web browser that uses 128-bit Secure Socket Layer (SSL)
encryption. This is to protect your vital credit card information. The latest
versions of Microsoft® Internet Explorer® and Netscape®Communicator™ offer this
level of security. In order to view Beacon Journal Digital you will also need
Adobe® Acrobat® Reader™ 5.1, a free download at
http://www.adobe.com/products/acrobat/readstep2.html. The Acrobat® PDFViewer
plug-in must be installed into your web browser’s plug-ins folder. This is
necessary so that your web browser can download and display each page of Beacon
Journal Digital, which is in a Portable Document Format (PDF). If you run the
Acrobat® Reader™ install program after you have installed your preferred web
browser, the installer should automatically configure your web browser to use
Acrobat® Reader™. If you encounter problems configuring your web browser to use
Acrobat® Reader™, Adobe® has an excellent resource explaining this,
step-by-step at http://www.adobe.com/support/products/acrreader.html.
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When I am viewing Beacon Journal Digital, each
page takes forever to load. Why is that?
If you are using a dial-up Internet connection, Beacon Journal
Digital may take a prohibitive amount of time to download. We suggest switching
to an Internet Service Provider (ISP) that offers a high-speed connection such
as cable modem, DSL, T1, T3 or Frame-Relay. You will notice a significant
improvement in page download times and in your overall web-browsing experience.
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I have Adobe® Acrobat® Reader™ installed, yet
when I try to view Beacon Journal Digital I receive an error message telling me
that I have “started to download a file of type application/pdf” with options
as to what to do with it. Why?
Adobe® Acrobat® Reader™ is not configured properly to work with your
web browser. The Acrobat®PDFViewer plug-in must be installed into your web
browser’s plug-in folder. This is necessary so that your web browser can
download and display each page of Beacon Journal Digital, which is in a
Portable Document Format (PDF). If you run the Acrobat® Reader™ install program
after you have installed your preferred web browser, the installer should
automatically configure your web browser to use Acrobat® Reader™. Acrobat®
Reader™ will NOT function with Internet Explorer® unless you have ActiveX
enabled. If you encounter problems configuring your web browser to use Acrobat®
Reader™, Adobe® has an excellent resource explaining this, step-by- step at
http://www.adobe.com/support/products/acrreader.html.
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I have Adobe® Acrobat® Reader™ installed, but
the Beacon Journal Digital pages download to my desktop. What am I doing wrong?
This can happen with Microsoft® Windows® under the following
circumstances: When clicking on a link to a PDF file in Microsoft® Internet
Explorer®, a File Download box may appear asking you to specify what to do with
the file. If you select “Open this file from its current location,” Internet
Explorer® will open the file using Acrobat® Reader™ as a helper application. If
you select “Save this file to disk,” the PDF file will be saved to your hard
disk so you can open it later. If you select “Save this file to disk” and
deselect the checkbox beneath it that states “Always ask before opening this
type of file,” PDF files will download to your desktop without opening by
default. Microsoft® recommends leaving the “Always ask before opening this type
of file” option checked.
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Why do I get the error “A2.pdf not found” when
I click on a link or try to go to the next page?
This error may have three causes:
1. You may have lost your connection to the Internet. This is less likely with
high-speed access, but can still happen. Check your computer’s connection to
your router or modem. See if you can access other Internet pages.
2. Adobe® Acrobat® Reader™ is not configured properly to work with your web
browser. The Acrobat PDFViewer plug-in must be installed into your web
browser’s plug-ins folder. This is necessary so that your web browser can
download and display each page of Beacon Journal Digital, which is in a
Portable Document Format (PDF). If you run the Acrobat® Reader™ install program
after you have installed your preferred web browser, the installer should
automatically configure your web browser to use Acrobat® Reader™. Acrobat®
Reader™ will NOT function with Internet Explorer® unless you have ActiveX
enabled. If you encounter problems configuring your web browser to use Acrobat®
Reader™, Adobe® has an excellent resource explaining this, step-by-step at
http://www.adobe.com/support/products/acrreader.html.
3. You are not viewing the page within your web browser. If you download the
PDF file and then open it in Acrobat® Reader™, you will not be able to follow
any page links. E-mail links may still function though. Beacon Journal Digital
uses your web browser to retrieve other pages and to connect to the Internet.
That is why each Beacon Journal Digital page should be viewed within your web
browser. When Acrobat® Reader™ installs under Apple® OS X, no browser plug-in
is loaded. Instead, Acrobat® Reader™ configures your web browser to use Reader™
as a helper application. PDF's will open, but some links that are dependent
upon a web browser won’t work. We suggest opening up a “Classic” web browser to
access Beacon Journal Digital from Apple® OS X
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Does Beacon Journal Digital work with
WebTV®/MSN® TV?
Not at the present time. WebTV®/MSN® TV receivers do NOT have the
capability to view the PDF files used by Beacon Journal Digital, nor can the
receivers download and store the software necessary to do so. For more
information about MSN® TV, go to:
http://resourcecenter.msn.com/access/MSNTV/FAQ.asp
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Adobe® Acrobat® and Document Navigation
I received a message telling me that I need
Adobe® Acrobat® Reader™. What is it, and where can I get it?
Adobe® Acrobat® Reader™ is a software package that enables you to
open, view and print documents that are in a PDF (Portable Document Format).
Acrobat® Reader™ can be downloaded at
http://www.adobe.com/products/acrobat/readstep2.html.
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I have Adobe® Acrobat® Reader™ installed, but
the Beacon Journal Digital pages download to my desktop. What am I doing wrong?
This can happen with Microsoft® Windows® under the following
circumstances: When clicking on a link to a PDF file in Microsoft® Internet
Explorer®, a File Download box may appear asking you to specify what to do with
the file. If you select “Open this file from its current location,” Internet
Explorer® will open the file using Acrobat® Reader™ as a helper application. If
you select “Save this file to disk,” the PDF file will be saved to your hard
disk so you can open it later. If you select “Save this file to disk” and
deselect the checkbox beneath it that states “Always ask before opening this
type of file,” PDF files will download to your desktop without opening by
default. Microsoft® recommends leaving the “Always ask before opening this type
of file” option checked.
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What do the buttons on the Adobe® Acrobat®
Reader™ toolbar do and how can I change them?
 The toolbar in
Adobe® Acrobat® Reader™ 6 can be customized to suite your preferences by
clicking view (Windows) or control-clicking (Macintosh) within the toolbar.
This action will display a pop-up menu, similiar to the one shown below, that
allows you to enable or disable the display of button groups in the toolbar. A
checkmark next to a selection means that this button group will be displayed in
the toolbar. Button groups can be moved within the toolbar, shown below, by
clicking and dragging them by the vertical handles on the left of each group.
Hovering your cursor over a button will display a “tooltip” letting you know
what the button does. We have simulated the “tooltip” feature below, which you
can test if you are using a current web browser. The entire toolbar can be
hidden or displayed by using the F8 function key (both Windows and Macintosh).
Further information on the toolbar and shortcut keys can be found under the
Help menu.
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What do the arrows at the top and bottom of
each page do?
The green arrows at the top and bottom of each page allow you to
browse through the “paper”, page by page, just like you would any other
newspaper.
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How do I zoom-out?
There are several ways you can zoom-out in Adobe® Acrobat® Reader™.
You may click the Zoom Out (-) button until you have reduced the magnification
enough. You may also use the Zoom In tool and control-click (Windows) or
option-click (Macintosh) the page until you can see enough of the page.
Selecting the Hand tool from the toolbar will stop any further shrinking of the
page. Selecting the Fit in Window or Fit Width buttons will shrink the page,
but the text may not be readable at these magnifications.
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Can I print out a page?
Yes, printing out a page is accomplished by selecting the Print
button or the Print command from the File menu. We recommend selecting "Fit to
Page" in Page Setup (Windows). This will adjust the printout to fit on one
printed page.
Can I print out one day’s edition?
Yes, first download the paper to your PC by clicking the download
icon in the calendar cell after
sign in. Then open the file using Acrobat Reader and choose print from the
menu.
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Can I print out just a selected part of a
page?
Yes, printing out a selected part of a page is accomplished by first
choosing the Graphics Select Tool (G) and using it to select the desired
portion of the page. In Adobe® Reader™ 6.x, use the Snapshot Tool to select an
area of text and/or graphics. You may then print as you would normally. The
Selected Graphics option in your Print dialog box will be activated by default.
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Can I cut-and-paste a story from Beacon
Journal Digital?
Yes, you can select text from a story using the Text Select Tool
(V), copy it using control-c (Windows) or command-c (Macintosh), then paste it
into a word processor document. The story will not maintain it’s column format.
In Adobe® Reader™ 6.x, you can use the Snapshot Tool to select an area of text
and/or graphics and then paste it into Microsoft® Word or Paint as a graphic.
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What are the green and black boxes
highlighting some text for?
The colored boxes highlighting certain pieces of text are links to
related web pages or e-mail addresses. Clicking on these will open up the web
page or your e-mail software.
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How can I find the obituaries for my town
within Beacon Journal Digital?
From the Bookmarks tab of the Adobe® Acrobat® Reader™ Navigation
pane, select the first page labeled "Death." If the pane is not visible, you
need to display it by clicking on the Show/Hide Navigation Pane button. Using
the Find tool, type in the name of your city and click Find. This will search
for all occurrences of that city within the Death Notices.
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The
text is a gray box or is too small to read. What do I do?
Select the Zoom In tool in the toolbar, and then click on the story
or part of the page you want enlarged. Clicking again will enlarge it further.
You may also click the Zoom In (+) button until the text becomes easily
readable. An alternative way to enlarge the page is to use the pull-down menu
between the Zoom In (+) and Zoom Out (-) buttons. Selecting the Hand tool from
the toolbar will stop any further enlarging of the page.
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